Refund and Returns Policy

Thanks for purchasing our products at EarthBased, operated by Ethical Living. This page covers returns, replacements, cancellations and refunds. For delivery timelines and shipping charges, see our Shipping Policy.

In order to be eligible for a refund, you have to return the product within 7 (seven) calendar days of your purchase. The product must be in the same condition that you received it and must not be damaged in any way. This is not applicable for perishable products, which includes all food items listed on the Website.

After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method used during the purchase. For credit card payments, a refund may take 5 (five) to 10 (ten) business days to show up on your statement.

If the product is damaged in any way, or you have initiated the return after 7 (seven) calendar days have passed, you may not be eligible for a refund.

EarthBased is a multi-vendor marketplace, so the return of products is also subject to each individual vendor’s return policy. Where a vendor’s policy differs, that policy may prevail over this one.

Products that can be returned or replaced

• You receive a faulty or defective product.
• You receive a product that is different from what you ordered.
• You receive a product that looks different from how it appeared on the product page.
• If the product does not fit well (size issues), you may be allowed to return or replace it, subject to the vendor’s return policy.

Products that cannot be returned or replaced

• If a request has not been sent to hello@earthbased.store within 7 (seven) days of receiving the product.
• Items that have been worn, washed or soiled.
• Certain consumable products such as food and beverages, and bath and beauty products.
• Certain custom-made products.

Replacements

Replacement is subject to the availability of stock. If a replacement is not available, we will refund you the full amount. Replacement is also subject to each individual vendor’s replacement policy.

Cancellations

Please inform us about any cancellation at the earliest via email at hello@earthbased.store.

For cancellations made before dispatch, the money will be refunded within 7 (seven) working days after the cancellation request is confirmed by us, following confirmation by the vendor that the product has not shipped.

If the shipment has already been dispatched and you still wish to cancel, the shipping charges for dispatch and return will both be deducted from the refund amount, and the remaining amount refunded subject to the vendor’s return policy.

Refunds

We process refunds once the products have been received and verified by our vendors.

For payments made by credit card, debit card or net banking, the refund is processed to the same account used for payment within 2 (two) working days of the vendor receiving the products back, verifying them and agreeing that you are eligible for a refund. It may take up to 7 (seven) business days for the amount to reflect in your account.

When raising a request for a refund, replacement or cancellation, please include the following in your email to hello@earthbased.store:

• Order number
• Contact details
• A description of the issue you are facing
• Images of the product, in case of a damaged or incorrect item
• The resolution you are seeking

Force majeure

We shall not be held liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transportation or logistics.

Governing law

This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Kakinada.

Please contact us if you have any further questions.